Go brings your work extension to the device you already use. Make calls from your work number, answer when you’re away from your desk, and keep your work phone with you without carrying a second one.
The fear with going mobile is that you lose the system: that the careful routing you built falls away the moment a call leaves the desk. With Go it doesn't, because nothing actually leaves.
Some people still want a phone on the desk. Others don’t need one. Go works either way.
Not every extension needs a handset. Start with the way each person actually works, and add extensions without adding hardware to every desk.
Only needs Go on a laptop: no desk, no handset, same extension.
Wants the same extension on a mobile phone while walking the floor.
Needs a phone that moves between locations instead of one per desk.
Adds extensions as it hires, without buying hardware for each one.
The same extension follows the same call routes, voicemail, reporting, and account settings as the rest of your phones. You manage all of it from the same place in NocTel Desk. Adding mobility doesn’t mean adding another system.
No. Use Go alongside a desk phone, paired so both ring together, or use it on its own with no handset at all. Either way, it’s the same extension.
Yes. Calls are placed and received through your work extension, so people see your work number. Your personal number stays private, and you don’t hand it out to customers or staff.
iPhone and iPad, Android phones and tablets, Mac, and Windows. It works the same on a tablet as on a phone, and on a laptop for people who don’t need a mobile app.
Yes. On supported phones, Go uses the device’s own call experience. You can answer from the lock screen, use a Bluetooth headset, switch between calls, and take a call through CarPlay. There’s no separate way to answer to learn.
Optionally. You can record a call on demand, or set the app to record automatically. Recordings are stored on the device itself, so device security, a lock screen and device encryption, protects them.
The extension’s credentials can be revoked immediately from the NocTel control panel, which signs that device out. Organizations using a corporate directory can also authenticate Go through LDAP rather than storing credentials in the app.
Yes. A real person answers, Monday through Friday, 5am to 6pm PT. Reach us at +1 503.764.4300, toll–free at +1 888.400.4521, or support@noctel.com.